Store Utilities Information
Question: Why can't I remove a module from my store. I get "Miva Merchant Encountered the Following Error: Module 'Base + Weight Shipping' is in use by one or more orders."
Answer: Try processing the orders using the module first.
Then you should be able to delete it.
Answered by Unknown
Question: Why aren't categories being assigned when I import products?
Answer:
The category has to exist before you import your products.
The import function will not create categories.
Answered by Luray
Question:
I have only one store running. How do I get rid of the mall button, since there is no mall?
Answer: Packing Data in the Mall and Store Utilities should solve this problem.
Answered by Luray
Question: I would like to make sure I have a copy of my product information stored on my local drive for backup. Where is this information stored (description, attributes, product code, etc.)?
Answer: It is stored in several database (.dbf) files in the data
directory (probably /htsdata/ or /mivadata/). Data specific to your store and products will be stored in a sub-directory called '0000000X'. X is the store number. If you only have one store, it will be 1. Download the entire
directory, not just the *.dbf files. They need the *.mvx and *.dbt files that are used with them Answered by Miva Corporation @
Question: When importing from a flat file, I have tried to include the taxable box. However, none of the experiments worked. What should be put in the taxable cell? I used an "x" and that did not work.
Answer: Just use a 1 for taxable; 0 for not taxable.
Answered by Miva Corporation @ http://www.miva.com/support
Question: I have been trying to export my orders for import into FIleMakerPro. Why, regardless of what I set the delimiter to, the import of FileMaker always views the entire batch as one record.
Answer: Are you doing this on a Mac? Could be that the
Mac is translating the file to Mac format -- which means it does not have the "carriage return-line feed" used on a PC to indicate the end of a line of text. That is what delimits records. The pipe delimiter tells it
where to break the fields; but the CR-LF tells it where to break records.
Mac's terminate line endings with only a carriage return (either that or just a line feed). If FileMaker is reading a PC or Unix file as a Mac file,
it would not see the record breaks.
If I remember correctly Unix boxen only use the LF and no CR (or visa versa). You might try to see if FileMaker has some sort of option to 'open PC file' or 'open Unix file' or something
relating to the format of the source file it opens.
If you find none, then try opening the file in someting like BBEdit, which will let you save the file in your choice of system formats; Unix, Mac or PC.
hope that helps...
Answered by Jonathan Wray
Question: How do I delete Expired Shopping Carts?
Answer: Go to admin.mv - Stores - YourStore - Utilities
Click on the arrow beside Utilities - then click on
Delete Expired Shopping Carts
Answered by Luray
Question: When I try to Import a Flatfile, I either get an Internal Server Error, or the page times out trying to load, and I get a "Page Unavailable" error.
Answer: We had the same issue with a file with 1198 items in it, we kept timing out ( the file took 187 seconds to process). It turned out that my Virtual Hosts miva. conf file had no
setting for globaltimeout, it seems the time out is defualted to 90 seconds which is the exact time it timed out, I had to increase my time out to 360 instead of zero because we wanted it to time out at at some point if needed. See
if your IHP can make a change.
Answered by MegaMike
Question: Is there a way to be able to take all my orders from miva and transfer them to a local database, or atleast to a spreadsheet?
Answer: Open your store menu in admin.mv. Go to Utilities - Export Data.
This will export the data to a flatfile. You can import it into any
database program you desire on your computer and create any
form or forms you want to use.
answered by Luray @ http://www.santafemall.com
Question: Why does the operation time out every time I try to Pack Data?
Answer: Have your Host check the miva. conf setting for globaltimeout. I believe the time out is defaulted to 90 seconds. I believe setting it to Zero will cause it to never time out. So
you probably want to have them set it for a realistic finite time IN addtion not only can Miva time out, but also the server can time out. Most ISPs have a limit to not allow runaway processes
Answered by dan
Question:
How can I allow the merchant to directly download the orders.dat file from the store admin web page right after she Exports the orders file to orders.dat?
Answer:
A minor tweak of flatord will put the data into the appropriate store directory, ie 00000001, 00000002,...... Since it involves code, I believe Miva wants that discussed on the merchant-coders list.
Answered by William Weiland @ http://wcw.simplenet.com
Question: What's the purpose of Packing Data files? And... should I be doing it?
Answer: Packing files deletes the deleted records (contrary to what you might
expect, deleting the records only marks them as being deleted<g>. They're
still in the database slowing things down until you pack it) and reindexes
the databse. Miva uses indexes to arrange the database by different
fields to speed up searching. Trouble with databases in Miva is often
caused by some sort of indexing problems so it is a good idea to
occassionally pack the store and mall data files. Often when when
experiencing odd behaviour in the shop packing will "correct" the problem.
Answered by Michael @ STARBASE-21
Question: can anyone tell me where I should go >> to
change the country code at check out page?
Answer: You have to change the function Country_Select in util.mv in the lib directory. It needs to be changed so that it sets the list box to the full country name instead of the
abbreviated name.
Answered by Kenny