Fulfillment Information
Question: How can the customer receive email verification that their order was placed?
Answer: You can go to the miva exchange and there
is a free module I posted
there under fulfillment. (mercmail.mv)
URL: http://www.miva.com/exchange
Answered by William Weiland @ http://wcw.simplenet.com/
Question: Does anyone know of a way to add a "comment
box" to the bottom of the checkout page?
Answer:
Look in the Miva Exchange (link in the footer of list messages) under
fulfillment for a module called addendum. It will capture the responses
and write them to a text file. But you can also add the responses to an
email fairly easily, eg just before the </MvSMTP>
add in the line
<MvEVAL EXPR = "{ asciichar( 10 ) $ 'Shipping Instructions.: ' $
g.question1}">
Answered by William Weiland @ http://wcw.simplenet.com
Question: Why can't I remove a module from my store. I get "Miva Merchant Encountered the Following Error: Module 'Base + Weight Shipping' is in use by one or more orders."
Answer: Try processing the orders using the module first.
Then you should be able to delete it.
Answered by Unknown
Question: Why do I get this error message at the end of the check out process: "modules/fulfill/custmail.mv: Line 97: MvSMTP: Runtime Error: Error sending recipient "email-address" relay attempt failed modules/fulfill/meremail.mv: Line 87: MvSMTP: Runtime Error: Error sending recipient "email-address". relay attempt failed"?
Answer: You probably do not have the Mail Host filled in correctly. You may need to contact your IHP to get the correct information.
Answered by Luray
Question: What does the 'Fulfillment' module do?
Answer: The 'Fulfillment' module sends you e-mail when you get an order through your store.
Answered by Miva Corporation
Question: I am not getting the credit card information after placing my test orders. Where can I get this?
Answer: If you are referring to the fact that the credit card info is not included with the e-mail confirmation, then that is correct. The CC info is not included in your e-mail for security reasons. The CC info, however, will be in your admin.mv under 'Order Processing.' You can add any link you want in the 'Thank you' portion of the final ordering screen.
Answered by Miva Corporation
Question: I have placed several test orders. Why do I not receive e-mail notification?
Answer: Two possible causes: First, you may not have a valid mail server setup in the fulfillment module. Check with your host to find out what should go there.Second, the mail server is filtering out messages with the same address in the from/to fields. Use a different e-mail address when placing test orders. Something like 'testorders@yourmailserver.com' works well.
Answered by Miva Corporation
Question: How can I change the order of credit card and shipping information?
Answer: If you are using Credit Card with Simple Validation for payment, just remove
the options and re-add in the
order you want. If you are using UPS online
calculation for shipping it might work to select the options you want in
order as well. I'm not sure about that one though. If you are using other
shipping options it would be the same as the credit cards.
Answered by Mike Crawford @ www.nothinbutprints.com
Question:
Email confirmation comes to the store just like it
is supposed to but it does not show the credit card number.
Answer: You can access the credit card info in your Miva admin.mv under Order
Processing. The credit card #
is not sent in the email for security purposes.
Answered by Mike Crawford @ www.nothinbutprints.com
Question:
Has anyone ever experienced the following?
I have HTML font color tags as part of the product name, e.g. <font color="#f08080">Single strand round pearl necklace - 16" -White</font>.
Everything works fine in the store and looks as it should, but when doing a test checkout the customer confirmation email included the opening and closing html tags for font color along with the product name. I was
under the assumption that html tags were ok in the product name, are they not - or am I missing something blatantly stupid here?
Answer:
Miva Merchant does not strip html tags in the Name for reports or email. If you download your orders the tags also appear in the flatfile.
Answered by
luray@santafemall.com
Question: Why am I receiving the error:
/Merchant2/modules/fulfill/custeml.mv: Line 57: MvSMTP: Runtime Error: Error sending recipient '': ... Relaying Denied: Authenticate with POP first. The fix for this is to add your servers IP
address to the relayers database on the server with an expiration date in the far future. If you don't have root access to the server you have to ask the hosting company to do this for you.
Answer:
That means that the host has implemented pop before smtp. You have to check your mail before you can send mail. This is to prevent spammers from using your smtp servers.
Question: Does anyone have any idea what to
modify to get the po# number enter by the customer to be included in the Email Merchant Notication & Customer Order Confirmation Email. I left off a line:
Answer: It seems this question keeps getting asked along with how to
include addendum responses in the email. So here is an example of both that I routinely add right after the total line in my meremail and before the
</SMTP> tag. To spare everybody from signing up to the merchant-coders
group to see how, here it is.
<MvEVAL EXPR = "{ asciichar( 10 ) $ 'Payment method: ' $ Modules.d.name
}"> <MvEVAL EXPR = "{Orders.d.pay_data}">
<MvEVAL EXPR = "{ asciichar(
10 ) $ 'Web host......: ' $ g.question1}">
<MvDO FILE = "{ g.Module_Library_DB }" NAME = "l.ok" VALUE = "{
Module_Find_ID( Orders.d.pay_id ) }">
This line finds the module name so that you can display something like
Check or Money Order or whatever as the payment method. Put the MvDO
just befor the <MvEVAL.... I have at the top of this email.
The result in the email looks something like:
Payment method: Check Payment 1621
Web host......: PremierDomain.Com
--
Question: Why is the email order confirmation so screwed up?
Answer:
If you check your e-mail client default settings for Mail & Newsgroups you will probably discover that variable-width font is selected for displaying text
messages and articles. In Netscape, for example, it indicates that if one routinely receives messages with
complex, plain-text formatting, fixed-width font is more suitable.
So basically, unless you opt to make
modifications as others have suggested, the format in which the customer receives the confirmation is dependent on the variable/fixed font selection for Mail & Newsgroups in their e-mail client.
Our initial testing of
the order confirmation (Merchant 2.0) with variable-width selected was garbled, with fixed-width selected it was not. Thanks to Terri Ingersoll at IDesigns, LLC - Professional Web Hosting (
http://www.idesigns.net ) for this wonderful
contribution way back in December.
Answered by K. Quattlebaum
Question: How can I improve the Merchant Email Notification display?
Answer: If you set your email font to a fixed-width such as Courier, it should straighten out.
When you view it with a non fixed-width, it cannot determine the spacing and you get the
odd and difficult to read display below.
Answered by S. Connor